It’s Silver for Service Excellence: Chem-Dry Shines Again!
19 Nov, 2024
A Commitment to Exceptional Care
At Chem-Dry, our mission has always been to provide the best in carpet and upholstery cleaning, as well as flood restoration services, to Kiwi homes and businesses. This Silver Award reinforces the trust our customers place in us to deliver quality, reliable, and exceptional results.
We take the time to understand the unique cleaning and restoration needs of your property, ensuring no damage is caused to your home while keeping you—and, where applicable, your insurers—fully informed throughout the process. In New Zealand, our homes are our castles and often our largest financial investments, so we understand the pride you take in your property. Our teams of technicians treat your home with the care and respect it deserves, as if it were their own.
Winning this accolade wouldn’t be possible without the support of our loyal customers. We’re proud to serve so many families and businesses across New Zealand, helping to create clean, healthy, and safe spaces. This recognition motivates us to continue going above and beyond for our customers, keeping service excellence at the heart of everything we do.
How Did We Win?
Reader’s Digest partners with the independent market research agency 'Catalyst Consultancy & Research' to conduct an in-depth survey capturing the opinions of New Zealanders across 32 categories.
Participants evaluate brands they have directly engaged with over the last 12 months, rating them on the quality of service provided.
Chem-Dry New Zealand has been honoured with the Quality Service Award for 2025 based on feedback from individuals who had firsthand experiences with our brand. We were evaluated on the following key factors:
- Personalisation: How well we provided customers with an individualised customer experience.
- Understanding: How effectively we were able to demonstrate a genuine insight into the customers needs.
- Simplicity: How quick and easy the process of dealing with Chem-Dry was.
- Satisfaction: To what level did Chem-Dry meet or exceed customer's expectations.
- Consistency: Did Chem-Dry deliver ongoing quality service.
What The Feedback Said
Couldn't have got better service and the job was well done – Wellington Respondent
Overall excellent service and great outcome – Canterbury Respondent
They were quick, they even cleaned the footpath which was extremely helpful as the footpath was a bit green, they even did the steps into the house, this company really goes all out and is so helpful – Bay of Plenty Respondent
They were great and were informative about the steps they were taking and had great communication – Auckland Respondent
Great service and end results. Service was quick and hassle free – Otago Respondent
They were helpful, professional and went above and beyond for me – Southland Respondent
When I had burst water pipes Chem Dry arrived and began sucking water out of the carpets and bought very large heaters in to dry the carpet out – Wellington Respondent
Can't recall anything outstanding and haven't see their branding around lately – Canterbury Respondent
They are just amazing – Wellington Respondent
We used Chem-Dry when we had a flood due to a leaking radiator. They were excellent and our insurance paid out with no difficulty - Southland Respondent
I used Chem-Dry to clean our lounge suite over two years ago. The cleaner was efficient, & the result was as expected - Waikato Respondent
Very good product, reasonable price, friendly staff – West Coast Respondent
Did what they said, on time, efficiently, and always checked if I was happy – Bay of Plenty Respondent
Chem-Dry was an outstanding firm to work with. They are professional at their job – Wellington Respondent
Wonderful team and great service – Canterbury Respondent
They helped me with resolving domestic flooding. They were quick and efficient – Wellington Respondent
Quick, good job and good price – Waikato Respondent
Good customer service – Northland Respondent
Good outcome and explanations – Canterbury Respondent
Came and got the job done with no issues – Taranaki Respondent
Thank You!
We want to extend our gratitude to everyone who has been part of our journey — our customers, franchisees, and team members alike. Your support has made this achievement possible, and we’re excited to keep delivering the standard of service you’ve come to expect from Chem-Dry.
If you’re looking for a team that’s committed to excellence, contact your local Chem-Dry today and experience our award-winning service for yourself!
Other Services
Carpet Cleaning
Using unique carbonisation technology, less water for a fast dry time and no harsh chemicals or detergents, Chem-Dry can breathe life into your carpets. Regular cleaning is key to making sure your carpets don't ugly out before they wear out.
Flood & Water Restoration
Offering a 24/7 Emergency Flood Response Service, our experienced professionally trained team will extract the water quickly, move furniture, dry carpets, flooring, walls and ceilings using our industrial air movers and de-humidification equipment, and if needed, will arrange to re-stretch and lay your newly dried carpet, finishing with a deep clean and sanitisation.
Upholstery Cleaning
Freshen up your furniture with a quick drying, deep clean. Upholstery & mattress cleaning will lift those pesky stains, less than fresh smells and will bring the vibrance back to your dull and grubby couch, sofa, mattress and dining chairs.
Sanitise, Deodorise & Protect
Just as you clean your benchtop to keep a healthy home, do the same for your carpet, floors and upholstery with our sanitisation service that eliminates unhealthy bacteria. Strong and less than fresh smells can be dealt to with our deodorisation treatment that doesn't just mask the smell, but removes them for good. Finally, protect your carpet and upholstery from stains with our trio of stain blockers.
Pet Urine & Odour Removal
These can be the most stubborn smells and stains to remove but left untreated, are a breeding ground for bacteria and can attract the naughty reoffenders back again. Our unique PURT treatment provides consistently excellent results on even the most severe urine damage.
Specialty Stain Removal
Most spills, spots and marks on carpet and upholstery are easily removed with Chem-Dry’s basic cleaning. However, sometimes difficult stains such as paint, lipstick and permanent marker require special treatment including situations where DIY Stain Removal Corrections are called for. Using an arsenal of safe and effective stain removal products with the most innovative equipment, Chem-Dry can knock most tough stains out of carpets, rugs and upholstery for good.
Specialty Rug Cleaning
Rugs can be a focal point for a room but overtime foot traffic, stains and spills can cause them to be a focal point for all the wrong reasons. Being intricate in design and construction, our trained technicians use the right tools and a high level of care to bring them back to their original beauty.
Tile & Grout Cleaning
Porous grout, tile and stone can act like a magnet for dirt, dust and grimy particles. A professional clean every 12-18 months will reduce the amount of effort it takes you to keep these areas looking clean.
Leather Cleaning
Look after your investment with our Certified Leather Specialists. We will identify your furniture's leather type and select products specifically designed to clean and remove soil build-ups and other stain causing elements. We'll then condition and protect your leather to revitalise its natural beauty and feel.
Fire & Smoke Restoration
Even a small fire can make a big mess, leaving a strong smoke smell, soot, smoke damage, water and other debris. It is important to identify and eliminate smoke and fire residues using correct techniques to save costly replacements and repairs in the long run.
Commercial Carpet Cleaning
Chem-Dry delivers cleaning solutions to commerical applications throughout New Zealand every day. Our technicians can be found across the country working in the healthcare sector, rest homes, hotels and hospitality, schools, cinemas, retail, airports and on tens of thousands of insurance claims each year, to name just a few.