It’s Silver for Service Excellence: Chem-Dry Shines Again!

19 Nov, 2024

A Commitment to Exceptional Care

At Chem-Dry, our mission has always been to provide the best in carpet and upholstery cleaning, as well as flood restoration services, to Kiwi homes and businesses. This Silver Award reinforces the trust our customers place in us to deliver quality, reliable, and exceptional results.

We take the time to understand the unique cleaning and restoration needs of your property, ensuring no damage is caused to your home while keeping you—and, where applicable, your insurers—fully informed throughout the process. In New Zealand, our homes are our castles and often our largest financial investments, so we understand the pride you take in your property. Our teams of technicians treat your home with the care and respect it deserves, as if it were their own.

Winning this accolade wouldn’t be possible without the support of our loyal customers. We’re proud to serve so many families and businesses across New Zealand, helping to create clean, healthy, and safe spaces. This recognition motivates us to continue going above and beyond for our customers, keeping service excellence at the heart of everything we do.

How Did We Win?

Reader’s Digest partners with the independent market research agency 'Catalyst Consultancy & Research' to conduct an in-depth survey capturing the opinions of New Zealanders across 32 categories.

Participants evaluate brands they have directly engaged with over the last 12 months, rating them on the quality of service provided.

Chem-Dry New Zealand has been honoured with the Quality Service Award for 2025 based on feedback from individuals who had firsthand experiences with our brand. We were evaluated on the following key factors:

  • Personalisation: How well we provided customers with an individualised customer experience.
  • Understanding: How effectively we were able to demonstrate a genuine insight into the customers needs.
  • Simplicity: How quick and easy the process of dealing with Chem-Dry was.
  • Satisfaction: To what level did Chem-Dry meet or exceed customer's expectations.
  • Consistency: Did Chem-Dry deliver ongoing quality service.

What The Feedback Said

Couldn't have got better service and the job was well done – Wellington Respondent

Overall excellent service and great outcome – Canterbury Respondent

They were quick, they even cleaned the footpath which was extremely helpful as the footpath was a bit green, they even did the steps into the house, this company really goes all out and is so helpful – Bay of Plenty Respondent

They were great and were informative about the steps they were taking and had great communication – Auckland Respondent

Great service and end results. Service was quick and hassle free – Otago Respondent

They were helpful, professional and went above and beyond for me – Southland Respondent

When I had burst water pipes Chem Dry arrived and began sucking water out of the carpets and bought very large heaters in to dry the carpet out – Wellington Respondent

Can't recall anything outstanding and haven't see their branding around lately – Canterbury Respondent

They are just amazing – Wellington Respondent

We used Chem-Dry when we had a flood due to a leaking radiator. They were excellent and our insurance paid out with no difficulty - Southland Respondent

I used Chem-Dry to clean our lounge suite over two years ago. The cleaner was efficient, & the result was as expected - Waikato Respondent

Very good product, reasonable price, friendly staff – West Coast Respondent

Did what they said, on time, efficiently, and always checked if I was happy – Bay of Plenty Respondent

Chem-Dry was an outstanding firm to work with. They are professional at their job – Wellington Respondent

Wonderful team and great service – Canterbury Respondent

They helped me with resolving domestic flooding. They were quick and efficient – Wellington Respondent

Quick, good job and good price – Waikato Respondent

Good customer service – Northland Respondent

Good outcome and explanations – Canterbury Respondent

Came and got the job done with no issues – Taranaki Respondent

Thank You!

We want to extend our gratitude to everyone who has been part of our journey — our customers, franchisees, and team members alike. Your support has made this achievement possible, and we’re excited to keep delivering the standard of service you’ve come to expect from Chem-Dry.

If you’re looking for a team that’s committed to excellence, contact your local Chem-Dry today and experience our award-winning service for yourself!